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365 Days - 24/7 Emergency Roller Shutter, Auto Door, Shopfront and Fire Door Repair

Safety Policy

This section details the arrangements for the effective management of health and safety.

A copy of our current general statement of health and safety policy can be found in Part 1. This sets out our commitment to provide and maintain safe working conditions for our employees and others who may be affected by our activities. 

We will ensure that the objectives of this statement are communicated to our employees, initially through our induction training. We will also monitor progress towards these objectives at senior management level and we will review them annually in consultation with our employees and other interested parties. 

The policy is supported by our health and safety management system which details our arrangements for the effective management of our significant risks and exposures. This includes detailed policies and procedures, our process for assessing risk, and our arrangements for emergencies, fire and first aid etc. 

To meet the objectives of our health and safety policy we have established and implemented clear responsibilities for health and safety; see the organisation chart in Part 2.

We are aware that senior managers within the company are individually and collectively responsible for health and safety. Therefore, specific responsibility for health and safety has been assigned to Scott Gibson, the Managing Director (see Part 3). 

The Managing Director is supported by the Health and Safety Officer who is responsible for managing health and safety matters on a day to day basis; the Health and Safety Officer may also be assisted by other staff as delegated. The Health and Safety officer will manage our health and safety programme, ensuring that all the essential elements of the system are implemented, monitored and reviewed. However, we are aware that we can only meet our objectives through the efforts of our employees; therefore, we have established clear lines of communication and encourage our employees to cooperate with us in achieving our objectives. We have established a clear policy on consultation.

We recognise that the key to successful health and safety management is to ensure each employee is competent to carry out their responsibilities. To this end we have developed and implemented a training policy which clearly defines who is responsible for training and identifies what training each individual needs, based on the results of our risk assessments. Each individual’s training requirements are identified in a training matrix, and this is supported by general responsibilities contained in the Health and Safety Handbook and individual work instructions for specific tasks and processes.


1. General statement of health and safety policy
2. Organisation
3. Responsibilities
4. Training
5. Fire
6. Staff Welfare
7. Work Equipment 
8. PPE
9. First Aid
10. Accident reporting
11. Hazardous Substances
12. Manual handling
13. Co-operation and Coordination
14. Risk Assessments

Part 1 – General statement of health and safety policy

It is our policy to ensure the safety of all employees and any other persons who may be directly affected by the activities of the Company. 

Quay facilities will, so far as is reasonably practicable:

1. Aim to achieve compliance with legal requirements through good occupational health and safety performance.
2. Provide adequate resources to implement this policy.
3. Establish and maintain a safe and healthy working environment.
4. Ensure that significant risks arising from work activities under our control are eliminated or adequately controlled.
5. Develop and implement appropriate occupational health and safety procedures, and safe working practices. 
6. Include the management of health and safety as a specific responsibility of managers at all levels.
7. Ensure this policy is understood and implemented throughout the organisation.
8. Involve employees in health and safety decisions through consultation and co-operation.
9. Maintain workplaces under our control in a condition that is safe and without risk to health.
10. Regularly review compliance with the policy and the management system that support it.
11. Provide sufficient information, instruction and supervision to enable all employees to avoid hazards and contribute to their own health and safety at work.
12. Ensure that employees receive appropriate training, and are competent to carry out their designated responsibilities.

Part 2 - Organisation

The simple organisational chart below shows the company’s arrangements for managing health and safety. This document is provided purely for health and safety purposes and does not necessarily represent the organisation for other business activities. It is supported by the specific responsibilities detailed in Part 3.

Part 3 – Responsibilities for health and safety

The following responsibilities have been assigned to competent people to enable us to meet the objectives of our health and safety policy

Managing Director

The managing Director has overall responsibility for the formulation and implementation of the company’s health and safety policy, and in particular for:

1. Ensuring that the necessary arrangements are in place for managing health and safety effectively, and that senior managers are accountable for health and safety.
2. Considering health and safety during the planning and implementation of business strategy.
3. Ensuring there are sufficient resources for meeting the objectives of the health and safety policy.
4. Ensuring arrangements are in place for consultation with employees and that they are involved in decisions relating to health and safety, and that progress in relation to health and safety is communicated to them.
5. Including health and safety on the agenda of high level meetings.
6. Ensuring arrangements are in place to monitor and review health and safety performance across the company, including accidents and incidents; and ensuring that the necessary amendments are made to relevant policies, procedures and processes.
7. Reviewing the objectives of the health and safety policy on an annual basis.

Health and Safety Officer

The Health and Safety Officer is Roger Pawley CSM, AIIRSM, managing Safely IOSH who is responsible for, in addition to any duties set out in this document or elsewhere, the day to day management of health and safety and ensuring that the objectives of the health and safety policy are implemented, and in particular:

1. Ensuring that health and safety is considered prior to the implementation of new processes.
2. Ensuring that suitable policies and procedures are provided and implemented to meet the objectives of the health and safety policy.
3. Ensuring that there is a training policy in place so that employees are competent for their respective roles and their health and safety responsibilities.
4. Ensuring that arrangements are in place for the elimination or control of risks in relation to health and safety.
5. Ensuring suitable emergency arrangements are in place in relation to fire, accidents and first aid.
6. Ensuring suitable controls are in place for the effective management of contractors.
7. Ensure that reports and recommendations provided by enforcement bodies, external consultants and other such bodies are evaluated and actioned without delay.
8. Monitoring performance in relation to health and safety and reporting to the Managing Director and the Board of progress against the objectives of the health and safety policy.
9. Reviewing accidents and other incidents in relation to health and safety and reporting to the Managing Director and the Board on the outcome of these investigations.
10. Informing the Managing Director of any situation which may affect or incur adverse publicity for the Company.

The Health and Safety Officer is responsible for, in addition to any duties set out in this document or elsewhere, assisting in meeting the objectives of the health and safety policy, and in particular

1. Monitoring and reviewing the implementation of the health and safety policy. 
2. Ensuring that responsibilities for health and safety are clearly allocated, and that the correct level of competence and training is identified for each type of employee. 
3. Ensuring employees under their control comply with relevant health and safety legislation and follow approved procedures and systems of work.
4. Ensuring that risk assessments are provided for all significant work activities and the results of these assessments are implemented and communicated to employees.
5. Ensuring that the arrangements for fire, first aid, accidents and emergencies are implemented.
6. Ensuring that the health and safety management system is implemented.
7. Ensuring that relevant policies, procedures, and safe working practices are provided.
8. Ensuring personal protective equipment is provided, worn and maintained.
9. Implementing the recommendations made by external auditors, enforcement officers and other relevant parties, within the timescales allocated. 
10. Ensuring that the arrangements for communication, cooperation and consultation are maintained.
11. Investigating accidents and incidents and ensure that any improvements identified in relation to working practices are implemented, and informing senior management immediately of any significant failures. Reporting any accidents reportable under RIDDOR.
12. Monitoring health and safety standards on site at regular intervals and ensure remedial action is implemented. 
13. Ensuring that employees receive adequate training, information, instruction and supervision to discharge to their specific health and safety responsibilities.
14. Promptly informing the senior manager of any significant health and safety failure.
15. Providing the senior manager with regular reports on health and safety performance, including recommendations for improvements.
16. Ensuring that health and safety records and documentation are complete and are systematically stored.
17. Reviewing the Health and Safety policy annually or more frequently if circumstances or to reflect changes in legislation.


It is the duty of all employees to take all reasonable care for the health and safety of themselves, and any other persons who may be affected by their acts or omissions at work. They must also co-operate with senior managers and other employees in fulfilling our objectives and statutory duties. In particular, they must:

  1. Comply with the training, information and instruction they have been given.
  2. Not attempt to carry out hazardous work or use hazardous machinery unless they have been trained and authorised to do so.
  3. Carry out their work safely and without undue risk to themselves, colleagues and others who may be affected by their actions, and not intentionally interfere, misuse or ignore arrangements, controls and items provide for health and safety purposes.
  4. Check tools and equipment before using them, and not to use equipment which they know to be faulty. 
  5. Ensure that any damaged equipment is reported immediately to their manager/supervisor and removed from service until it is repaired.
  6. Not bring any equipment, tools, radios, etc. onto company premises without first obtaining permission from their supervisor/manager.
  7. Conduct themselves in a responsible manner while on company business, be alert for hazards and refrain from any form of horseplay.
  8. Comply with the arrangements for emergencies and fire as they have been instructed.
  9. Use the personal protective equipment, clothing or safeguards provided and ensure that personal protective equipment is stored correctly and kept in good condition.
  10. Co-operate with management, colleagues, safety representatives and advisors promoting safe working practices.
  11. Keep their work areas tidy and clear of hazards.
  12. Report accidents, incidents and hazards they observe to their manager/supervisor and co-operate with any investigation with the objective of preventing a recurrence.

Part 4 -Training

All employees are to be given training appropriate to the responsibilities in accordance with the Management of Health and Safety at Work Regulations

This will include:

  • Induction training for new employees
  • Introduction of new technology or working practices 
  • A significant change in the employees work activity or responsibility
  • Use of PPE
  • Manual Handling 
  • Working at height

Refresher training will be given when required to keep employees up to date. All training shall be recorded and a record maintained.

Part 5 - Fire

All employees have a responsibility to carry out their duties in such a way as to minimise the risk of fire. 

Upon discovering a fire:

  • Raise the alarm – use the nearest fire call point or verbally alert people in the vicinity
  • Evacuate to the assembly point - as advised on induction or when signing in. Do not stop to collect tools, personal belongings etc.
  • Assist other to evacuate as long as does not jeopardise your own safety.
  • Call the emergency services.
  • Stay at the evacuation point until you are allowed to leave.

Fire Extinguishers

It is not expected that you would attempt to put out a fire, however it is foreseeable that you may need to use an extinguisher for your own protection and assist in evacuation or that a fire may be small enough to be handled safely with an extinguisher.

In such cases the correct extinguisher should be used as set out in the table below

Part 6 - Staff Welfare

Wherever possible arrangements will be made with the Client or Principal Contractor for the use of welfare facilities on site. As a minimum the following requirements will be adhered to:

  • Toilet/Washing facilities
  • Eating/rest facilities accessible on site

Where these facilities are not provided by the client or Principal Contractor, the company will provide suitable welfare facilities.

Part 7 - Work Equipment

All work equipment will be assessed for suitability by Scott Gibson prior to its being issued.

All work equipment will comply with the Provision and Use of Work Equipment Regulation (PUWER).

All employees will be suitably trained in the use of the equipment

No employee will knowingly misuse work equipment or remove any guards that are in place.

All work equipment will be inspected before use by the employee and at regular intervals based on the manufactures guidance and industry best practice.

A record of inspections and maintenance will be maintained.

Faulty or damaged equipment must not be used and reported immediately to Scott Gibson.

Part 8 - PPE

Personal Protective Equipment will be issued to employees as necessary for work purposes and is to be worn whenever indicated at a work site and when risks cannot be controlled by other methods, to protect the user from identified hazards.

The PPE selected must be suitable for the task, e.g. the correct type of gloves to protect against sharp edges would be different from gloves used to protect against corrosive substances.

Safety footwear must be worn at all work sites, together with other PPE identified by the risk assessment.

PPE must be looked after and stored in such a way as to make it readily accessible and to keep it clean.

Any defects in PPE must be reported to Scott Gibson.

Part 9 -First Aiders

First Aiders are responsible for, in addition to any duties set out in this document or elsewhere, assisting in meeting the objectives of the health and safety policy, and in particular:

1. Being familiar with the emergency procedures and ensuring suitable and sufficient notices are displayed detailing the procedures.
2. Attending appropriate courses to maintain their expertise as required remain up to date on the latest treatments.
3. Being aware of the various hazards likely to be the cause of injury and the appropriate first-aid treatment necessary.
4. Taking charge when someone is injured or falls ill, and providing treatment or advice within the limits of their training and experience and referring any cases of doubt to a hospital or doctor.
5. Checking that appropriate and sufficient first-aid boxes are maintained in the company vehicles and they are properly stocked and maintained.
6. Recording details of all accidents and treatments in the appropriate incident log.
7. Ensuring that Scott Gibson and/or the Health and Safety Officer is advised of all accident and incidents to ensure the appropriate investigations can be completed.

Part 10 - Accident Reporting

All accidents and dangerous occurrence must be reported immediately to Scott Gibson

In addition to the first aid kit carried in the van, staff should make themselves aware of the first aid arrangements when attending site.

In the event of an accident requiring any medical treatment an “Accident Report Form” must be completed.  The form is then to be sent or handed in to Quay facilities so that suitable action can be undertaken.

Serious injuries and injuries that result in more than 7 days absence must be reported under RIDDOR.

In addition to the 7 working days absence these include:

  • Fractures other than to toes, fingers and thumbs
  • Amputations
  • Dislocations
  • Temporary or permanent loss of sight
  • Penetrating injury to the eye(s)
  • Chemical or hot metal burn to the eye
  • Injury from an electric shock or burn leading to unconsciousness, requiring resuscitation, hospital admission of 24hrs or more
  • Hypothermia, heat induced illness leading to unconsciousness, requiring resuscitation, hospital admission of 24hrs or more.

All accidents and incidents will be investigated by Scott Gibson and/or the Health and Safety Officer using the IOSH principals to determine the underlying cause with a view to prevent a recurrence and gather information for any legal proceeding and to assist the HSE.

Part 11 - Hazardous Substances

Before handling a Hazardous substance the MSDS (Material Safety Data Sheet) should be consulted and the Risk Assessment and instructions on the container followed.

When handling or using a hazardous substance suitable PPE should be worn, e.g. Gloves, coveralls, eye protection, suitable RPE.

General Hazard Danger Symbols

Xn – Harmful  /  Xi – Irritant

O – Oxidising

E – Explosive


C –Corrosive

T - Toxic

F - Highly Flammable


N – Dangerous to  the environment

Over the next few years these symbols will change to White Diamonds with a red border the pictograms will remain virtually unchanged. 

There are three completely new symbols (here shown in the new format)


Gases under pressure


This symbol indicates hazards formerly classified as harmful or irritant, and includes skin sensitising chemicals and some low hazard substances that target specific organs. Some chemicals that were formerly not classified as hazardous at all may now carry this symbol.



Mutagens, carcinogens, sensitisers, aspiratory hazards (related to breathing) and some high hazard substances that target specific organs.


Part 12 - Manual Handling

Good handling technique for lifting

Here are some practical tips, for safe manual handling. 

Can you avoid lifting the load or reduce the weight of distance

By using mechanical aids e.g. a sack barrow it may be possible to do away with manually lifting.

By parking the van close to where the load is to go, it may be possible to reduce the distance.

If the load is packed in a box or made up of several components it may be possible to break it down into smaller loads and reduce the risk associated with a heavy load

Think before lifting/handling. 

What is the weight?  Check labels and packaging as a guide.

Is the weight within my current capability?

Plan the lift. Can handling aids be used? Where is the load going to be placed? 

Will help be needed with the load? 

Remove obstructions such as discarded wrapping materials. For a long lift, consider resting the load midway on a table or bench to change grip.

Check the conditions.  Lighting, slopes, stairs, ground condition, weather can all play a part in the risk assessment process.

General Lifting Tips

Keep the load close to the waist. Keep the load close to the body for as long as possible while lifting. Keep the heaviest side of the load next to the body. If a close approach to the load is not possible, try to slide it towards the body before attempting to lift it.

Adopt a stable position. The feet should be apart with one leg slightly forward to maintain balance (alongside the load, if it is on the ground). The worker should be prepared to move their feet during the lift to maintain their stability. Avoid tight clothing or unsuitable footwear, which may make this difficult.

Get a good hold. Where possible the load should be hugged as close as possible to the body. This may be better than gripping it tightly with hands only.

Start in a good posture. At the start of the lift, slight bending of the back, hips and knees is preferable to fully flexing the back (stooping) or fully flexing the hips and knees (squatting).

Don’t flex the back any further while lifting. This can happen if the legs begin to straighten before starting to raise the load.

Avoid twisting the back or leaning sideways, especially while the back is bent. Shoulders should be kept level and facing in the same direction as the hips. Turning by moving the feet is better than twisting and lifting at the same time.

Keep the head up when handling. Look ahead, not down at the load, once it has been held securely.

Move smoothly. The load should not be jerked or snatched as this can make it harder to keep control and can increase the risk of injury.

Don’t lift or handle more than can be easily managed. There is a difference between what people can lift and what they can safely lift. If in doubt, seek advice or get help.

Put down, then adjust. If precise positioning of the load is necessary, put itdown first, then slide it into the desired position

The distance of the load from the body greatly increases the risk of musculoskeletal problems, as indicated below.

Team lifting

When two or more people are required to safely lift an object, in addition to the above the following need to be considered.

Weight The total load that can be safely lifted is not the sum of what the team can lift e.g. for a 2 man lift the safe maximum load is around two thirds of their combined capacity.  The ability of the weakest member of the team must always be the controlling factor.

Planning – Decide on the route, any planned stopping points and where the load is to be placed.

Good Communication is essential; one member of the team should control the lift and give clear instructions. Agreed commands need to be used to prevent misinterpretation.

Part 13 - Co-Operation and Coordination

Employees will familiarise themselves with  and follow their clients procedures when first attending site, in particular general site access, emergency procedures and high risk work activities including permit to work systems.  

Before commencing work the employee with undergo any site specific training or meetings. Other trades working in the vicinity will be informed of the company’s activities, especially any specific risks and requirement of the work being undertaken.

Part 14 - Risk Assessments

Prior to starting any work a suitable and sufficient risk assessment must be carried out. As the person on site, the employee is responsible for assessing the hazards and associated risk. Where the employee does not have sufficient knowledge about a specific hazard they are to take advice from the Health and Safety Officer and/or Scott Gibson who will ensure that employees are given appropriate instructions and training on risk assessments.

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